MGTS phone doesn't work: where to call. Technical support mgts gpon. MGTS technical support Help MGTS contact with operator telephone

Moscow residents are increasingly connecting to the Moscow city telephone network, which provides subscribers with mobile communications, Internet and television services.

From the name it is clear that the company directly covers Moscow and the Moscow region, which is approximately 45 km of the network.

Lately, more and more questions have arisen from customers regarding the connection and operation of mobile MGTS.

Therefore, this article will discuss these issues in detail.

It is worth noting that the idea of ​​\u200b\u200bintegrating MTS and MGTS companies has been circulating for a long time at various joint-stock meetings of enterprises.

But nevertheless, the idea was recently bought by a new owner and as a result a new telephone network was developed called MGTS.

This transformation happened very quickly, which is why you rarely see headlines in the media about the reorganization of mobile communication packages.

But even without much publicity, the new company is a leader in Moscow. This is due to the fact that a lot of money was invested in the work and development of MGTS communications.

Therefore, the connection offers users the latest developments.

MGTS has many advantages and advantages compared to other operators, which you can learn about further.

The integration of MTS into MGTS made it possible for subscribers to receive new and favorable tariffs, which are considered one of the most valuable in the Moscow region.

As already mentioned, the idea of ​​​​launching MGTS communications has been on paper for a long time, but its implementation was prevented by a number of nuances, namely the collection of the necessary permits, certificates, licenses, and so on.

What are the features of MGTS?

It is worth noting after the integration of two network companies took place, all tariffs were redone, but still they were developed to meet the old needs of clients, so there is no point in talking about fundamental changes.

At the same time, the first tariffs were issued by MGTS with significant discounts, even up to 40, but this did not save sales, since the cost of the tariff did not cover the low Internet traffic.

But a feature and a new step in the development of the merged company MGTS was the use of GPON technology.

This technology has made it possible to increase speed to very high levels.

As a result, the MGTS mobile network has today become one of the most popular in Moscow and the Moscow region.

How to connect to mobile MGTS?

In order to get all the benefits of using the services of MGTS, you will need to get a SIM card.

You can do this as follows:

1. Visit the offices of the MGTS company, which work separately for individuals and legal entities.

Before going to the company office, you must take your passport with you; e.

The application will need to indicate an additional technological number, personal information, passport data, and home telephone number.

3. After filling out the application, the user will be issued a temporary SIM card with a new temporary number.

After a certain use of the services, it will become the main one, unless the subscriber wants to change it.

5. After 8 days, the temporary card will be activated and all calls and SMS messages will begin to arrive to it.

6. After this, the person officially becomes a subscriber of MGTS.

Attention! The service of transferring a number from a temporary SIM card to the main one within 8 days is paid. The subscriber will need to pay 100 rubles, which will be included in a single bill (comes for utilities for using a cell phone).

What tariffs does MGTS provide for telephones?

MGTS provides subscribers with two tariffs for connecting to mobile Internet and calls:

This package is provided to subscribers for a subscription fee of 300 rubles/month. The user will also be provided with 2 GB of Internet and traffic without a speed limit.

As for calls, this tariff provides 350 minutes to all Russian networks and the same number of SMS.

Within the territory of Moscow and the Moscow region, subscribers are provided with unlimited calls, and there will also be unlimited calls to the MTS operator.

In order to switch to this tariff, you need to enter the following command to switch: *111*530# and call.

This tariff allows users to use up to 0 GB of Internet for only 500 rubles per month.

Subscribers are provided with 500 minutes to all networks in the Russian Federation as part of the package price.

Also within Moscow and the Moscow region, all calls will be unlimited. Also, no limit is established for the MTS operator.

Subscribers can send up to 500 SMS at the rate (0.50 rubles) throughout the Russian Federation.

In order to switch to this tariff plan, you need to dial the following command: *111*5300#. Then you need to dial the call.

What else do you need to know?

In order to manage your tariffs, as well as find out the connected services. The subscriber can always go to his personal account, which can be found on the main page of the MGTS company.

Also on the main page you can view all subscribers who have signed a contract with MGTS.

In their personal account, clients can get details of their number without any violations.

Attention! Separately, it is worth considering the fact that some tariffs from MGTS for mobile communications can be changed quite regularly, so you need to periodically review the information on the official MGTS page.

You should also receive an SMS notification about changing the tariff parameters.

In order to find out detailed information about a particular tariff, subscribers can always call the technical support line.

Where operators help customers solve their problems free of charge and around the clock.

You can call the operator at the number: 8 495 636-0-636. You can also ask a question directly when purchasing a SIM card or on the company’s main page.

Subscriber reviews

Reviews about the mobile operator MGTS can be found in a variety of ways. But basically, most subscribers leave positive comments.

Basically, users note such criteria as affordable tariffs, fast connection, stable signal operation, and so on.

It is worth noting, that the subscriber also leaves negative reviews. They are mainly related to the quality of service.

So, there are some complaints about the operator’s waiting time, his work and other nuances of service.

The main positive reviews are aimed at the company’s pricing policy for providing a comprehensive Internet connection to a mobile phone, computer and TV, and at the same time through just one cell phone.

At the same time, a comprehensive package is provided to clients with a good signal, which is important for receiving positive feedback from clients.

But in recent years there has been a trend towards a decrease in the popularity of the mobile operator MGTS.

This is again due to the service, which plays a very important role for the subscriber.

Thus, many subscribers claim that when contacting the company’s centers they are openly rude and do not want to help in resolving issues that arise.

This ultimately pushes many citizens away from connecting to this mobile operator.

It is worth noting, that the company administration is clearly not interested in raising the level of customer service and this plays a very negative role.

Thus, as can be seen from this article, working with MGTS is quite easy and simple.

At the same time, the convenience of work lies in the fact that the client can immediately connect not only a mobile operator with the Internet, but also additionally Internet on a PC and television.

In this case, payment does not occur separately, but immediately for all services received from MGTS at home.

But before connecting to a mobile operator, you need to carefully study all the reviews and conditions of the company’s tariffs, since they are not suitable for all users.

Instructions

MGTS has a special service department that provides information about its subscribers free of charge. You can call 09 or 009, where you can clarify all necessary information. In addition to the phone number and information about subscribers, you can also find out a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.

In addition to the help desk, MGTS has a Unified Contact Number, 8 495 636-0-636. Unlike the previous option, it is available from any phone number, including cell phones. By calling it, you can not only get the necessary information, but also find out if there are any debts on your account, ask for call details, and even call a technician from MGTS to your home.

There are numerous services and databases on the Internet, which contain all the information about telephone numbers and addresses of subscribers. For example, you can use the “White Pages of Moscow” directory located at infobaza.org. There you can find out the subscriber's number, knowing only one thing about him, for example, only the address or only the last name and first name. This service will also help you determine who is bothering you with calls if this happens. Using the site is completely free. There are other references, for example, nomer.org/moskva.

Today there are many books and psychological techniques that allow you to radically change your life for the better. Personal life is the most important thing for every person. Most The best way to improve life - to change a person in himself, to change his view of the world.

Instructions

It's no wonder that so many of us want to see a lot of positive changes in the shortest possible time. Changing your life for the better is not that difficult. The most important thing in this process is to know the basic principles of creating a happy life. Find positive facts and manifestations in your current situation. Practice shows that everything cannot be bad. Think and remember what you like in your life. These could be loved ones, friends, a beloved cat or dog. It could also be your work or a hobby club. Leave in your life only what brings you pleasure, because this is one of the best methods to change your life for the better.

Attend psychological trainings or sign up for sessions with a psychologist. Many people avoid psychoanalysts until the last minute. This approach is wrong; it resembles the fear of going to the dentist. It is much more convenient to solve problems as they arise. A visit to a psychologist will allow you to look at familiar situations with new eyes. In addition, an experienced specialist can give you a lot effective methods solutions to everyday problems.

Change the way you think. This is one of the most complex methods of improving life, but also one of the most effective. As the saying goes: “We are what we think.” You need to improve your own self-esteem, make it adequate. This will allow you to depend less on circumstances and better understand your importance. After all, you cannot move on until you understand your role in society. The quality of our life depends on the quality of our thoughts. And if you manage to bring a lot of positivity into your worldview, you will be able to change in to myself.

Video on the topic

Sources:

• Positive thinking
• how to start changing yourself

You probably remember that the first time you were connected to the Internet, all settings were carried out by qualified specialists. And then, if any problems occurred, you were forced to call technical support. But let's figure it out - is it really that difficult to monitor your network devices yourself?

Instructions

Let's look at the principles of management net yu as an example operating system Windows XP.
We can obtain all the necessary data through the use of the control panel. Go to the Start menu - Control Panel - Network Connections. A window will open in front of you where all network connections configured on your computer.

In our case, we are dealing not only with physically existing connections (configuration is carried out directly for network card), but also with virtual VPN connection, allowing you to send data over a secure channel. Remember that there can be many types of connections; it all depends on the provider. Therefore, it would be logical to consider only interaction with actually connected network cards.

So, select the connection you are interested in, right-click on it to bring up the context menu. Select "Properties" from the menu. You will see a window similar to the one shown in the figure.

Next, click on the “Properties” button, after which you will see a screen displaying the settings of your IP address, gateway and other characteristics (note that if you have it installed, these settings must be viewed in the control panel of the router, and within this screen there will be The “Obtain an IP address automatically” checkbox is checked and, most likely, the “Obtain DNS server address automatically” checkbox is checked).

If we return to the previous window, then by clicking on the “Configure” button, we will have access to the settings of the network card itself.

Although in most cases we will not need these settings at all, we will still consider the case when we need to change the mac address of our card. To do this, in this window, find the “Advanced” tab, on which in the list find the value “Network address”, and in the window that appears you can enter your value.

Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connection additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the hardware replacement and subsequent abandonment of copper wires in favor of fiber optics, the Contact Center underwent modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Despite the fact that today more than 50 thousand MGTS clients resort to the services of the Contact Center every day, including Internet users, owners landlines, mobile subscribers, as well as fans of digital television.

Phone list

July 3, 1882- foundation of the Moscow City telephone network. On this day, the opening of the first manual telephone exchange of the Gilleland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.

1909 - the first payphones were installed.

1932 - a free information service “09” was created, and in 1937 the exact time service “100” was created.

1970 - first automatic installed international communications Moscow-Berlin-Prague-Warsaw.

1980 - MGTS provided telephone communications for the Olympic Games. About 80,000 telephones, 350 payphones were installed, and more than 15,000 channels and direct communication lines were organized. Help Desk“09” served foreigners in English, French, German and Spanish during the games.

1982 - opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is a working model of the first automatic telephone exchange, put into operation in 1930. Included in the Guinness Book of Records as the longest operating vehicle in the world.

1986 -the first fiber-optic communication line with a length of 8.7 km was laid.

1989 - two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).

1992 - MGTS became a state enterprise. The first general director is V.F. Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the company's best innovators.

1994 - The state enterprise MGTS was transformed into an open joint-stock company.

2002 - bringing broadband Internet access services to the market.

2004 - the beginning of replacing analog numbers with digital ones.

MGTS and MTU-Intel CJSC implemented the STREAM project, revolutionary for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with a free telephone line. Over the course of a year, more than 100,000 users connected to the STREAM Internet, which led to a reduction in the cost of Internet traffic and made the Internet an accessible mass service.

2006 - the One started working contact center. Expanding the range of services related to mobile systems communications: forwarding calls from home to mobile phone, sending and receiving SMS messages from landline phone.

2007 - introduced unlimited tariffs for broadband Internet access service.

2008 - MGTS has connected more than 400 special payphones for wheelchair users to its network.

2011 - As a result of the reorganization of COMSTAR-UTS OJSC in the form of merger with MTS OJSC, the block of shares of MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred by universal succession to MTS OJSC " The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save

If you use telecommunications services, you have probably at least once encountered a situation where your phone stops working. The causes of failures can be very different - both mechanical (related to an individual device) and large-scale, for example, damage to transmission lines. Let's talk about the reasons why problems may occur, as well as what needs to be done in cases when the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.

Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?

• Contact the customer support hotline number – 8-495-636-03-63. There is no access to a landline and the call is made from a mobile device? The combination of numbers you need is short number 06-36. The contact center operates 24 hours a day, if you were unable to get through the first time, try again
• Explain to the dispatcher in as much detail as possible what the problem is (no beeps, the connection is lost, extraneous noise is heard in the handset). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
• If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can maintain feedback. It is also necessary to determine a date and time for the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will come to your home. Keep in mind that the departure is carried out not by the employees of the Moscow city telephone network themselves, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff schedule established by MGTS partners. If you want to make sure that the company is doing quality work, look for reviews on the World Wide Web. Surely you are not the first one who needs repair or adjustment of equipment.

Further actions are simple - you are required to be at home at the appointed time. Upon arrival, the technician will diagnose your phone and determine where exactly the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown outside your home? They must eliminate it without the financial participation of the user.

It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communication provider. Opening hours and directions to the place are also indicated there.

When planning to visit the office, do not forget that you will need an identity document. In addition to your passport, you must have an agreement for the provision of telecommunications services with you. If you have this package, you can contact any of the operating MGTS salons and leave a request for a specialist to visit you.

Important information for legal entities: if the concluded agreement is of a corporate nature, all questions that arise should be directed only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We have looked at the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact your communication provider by phone, feel free to go to the salon, they will definitely help you.

Interesting video - the new life of a home phone.