Mgts technical center hotline phone number. MGTS technical support: telephone numbers to contact the operator. Mobile MGTS Help desk phone number MGTS home

July 3, 1882

1909

1932

1970

1980 — MGTS provided telephone communications for the Olympic Games. About 80,000 telephones were installed, 350
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July 3, 1882— foundation of the Moscow city telephone network. On this day, the opening of the first manual telephone exchange of the Gilleland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.

1909 — the first payphones were installed.

1932 — a free information service “09” was created, and in 1937 the exact time service “100” was created.

1970 — the first automatic international connection Moscow-Berlin-Prague-Warsaw was established.

1980 — MGTS provided telephone communications for the Olympic Games. About 80,000 telephones, 350 payphones were installed, and more than 15,000 channels and direct communication lines were organized. Help desk “09” served foreigners in English, French, German and Spanish during the games.

1982 — opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is a working model of the first automatic telephone exchange, put into operation in 1930. Included in the Guinness Book of Records as the longest operating vehicle in the world.

1986 —the first fiber-optic communication line with a length of 8.7 km was laid.

1989 — two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).

1992 — MGTS became a state enterprise. The first general director is V.F. Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the company's best innovators.

1994 — The state-owned enterprise MGTS has been transformed into an open joint-stock company.

2002 — launch of broadband Internet access services to the market.

2004 — the beginning of replacing analog numbers with digital ones.

MGTS and MTU-Intel CJSC implemented the STREAM project, revolutionary for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with a free telephone line. Over the course of a year, more than 100,000 users connected to the STREAM Internet, which led to a reduction in the cost of Internet traffic and made the Internet an accessible mass service.

2006 — The Unified Contact Center began operating. Expanding the range of services related to mobile communication systems: forwarding calls from a home phone to a mobile phone, sending and receiving SMS messages from a landline phone.

2007 — unlimited tariffs for broadband Internet access services have been introduced.

2008 — MGTS has connected more than 400 special payphones for wheelchair users to its network.

2011 — As a result of the reorganization of COMSTAR-UTS OJSC in the form of merger with MTS OJSC, the block of shares of MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred by universal succession to MTS OJSC " The digitalization of the communication network has been completed, as a result of which in Moscow it has become possible to save a telephone number when changing place of residence.

2012 — MGTS began construction of a new high-speed fiber optic network using modern GPON technology and announced a strategy of transformation from a traditional telecom company into a multi-service operator through the development of new services based on Internet access.

2013 - the company received a virtual operator license (Mobile Virtual Network Operators, MVNO).

2014 — start of sales of mobile communication services with the provision of MGTS SIM cards based on the parent company MTS. Package offers have been expanded to four services: broadband Internet access, fixed telephony, digital TV, mobile communications. MGTS was the first among large operators to introduce an Internet tariff with speeds of up to 500 Mbit/s to the market. The company's network is equipped with a Deep Packet Inspection (DPI) Internet traffic recognition system, which allows you to analyze various data transmission parameters and manage certain types of traffic.

2015 — the company completed the reconstruction of its own data transmission network, replacing copper communication lines with fiber optic lines using GPON technology. According to the company, its GPON network covers 3.9 million or 95% of Moscow apartments. MGTS introduced new intelligent services for home, office and city management to the mass and corporate markets: “Video surveillance” and “Security alarm”.

2016 - the company has a separate business line - household services under the MGTS brand: electrical, plumbing, minor household repairs, assembly of household appliances and cleaning.

Moscow residents are increasingly connecting to the Moscow city telephone network, which provides subscribers with mobile communications, Internet and television services.

From the name it is clear that the company directly covers Moscow and the Moscow region, which is approximately 45 km of the network.

Lately, more and more questions have arisen from customers regarding the connection and operation of mobile MGTS.

Therefore, this article will discuss these issues in detail.

It is worth noting that the idea of ​​\u200b\u200bintegrating MTS and MGTS companies has been circulating for a long time at various joint-stock meetings of enterprises.

But nevertheless, the idea was recently bought by a new owner and as a result a new telephone network was developed called MGTS.

This transformation happened very quickly, which is why you rarely see headlines in the media about the reorganization of mobile communication packages.

But even without much publicity, the new company is a leader in Moscow. This is due to the fact that a lot of money was invested in the work and development of MGTS communications.

Therefore, the connection offers users the latest developments.

MGTS has many advantages and advantages compared to other operators, which you can learn about further.

The integration of MTS into MGTS made it possible for subscribers to receive new and favorable tariffs, which are considered one of the most valuable in the Moscow region.

As already mentioned, the idea of ​​​​launching MGTS communications has been on paper for a long time, but its implementation was prevented by a number of nuances, namely the collection of the necessary permits, certificates, licenses, and so on.

What are the features of MGTS?

It is worth noting after the integration of two network companies took place, all tariffs were redone, but still they were developed to meet the old needs of clients, so there is no point in talking about fundamental changes.

At the same time, the first tariffs were issued by MGTS with significant discounts, even up to 40, but this did not save sales, since the cost of the tariff did not cover the low Internet traffic.

But a feature and a new step in the development of the merged company MGTS was the use of GPON technology.

This technology has made it possible to increase speed to very high levels.

As a result, the MGTS mobile network has today become one of the most popular in Moscow and the Moscow region.

How to connect to mobile MGTS?

In order to get all the benefits of using the services of MGTS, you will need to get a SIM card.

You can do this as follows:

1. Visit the offices of the MGTS company, which work separately for individuals and legal entities.

Before going to the company office, you must take your passport with you; e.

The application will need to indicate an additional technological number, personal information, passport data, and home telephone number.

3. After filling out the application, the user will be issued a temporary SIM card with a new temporary number.

After a certain use of the services, it will become the main one, unless the subscriber wants to change it.

5. After 8 days, the temporary card will be activated and all calls and SMS messages will begin to arrive to it.

6. After this, the person officially becomes a subscriber of MGTS.

Attention! The service of transferring a number from a temporary SIM card to the main one within 8 days is paid. The subscriber will need to pay 100 rubles, which will be included in a single bill (comes for utilities for using a cell phone).

What tariffs does MGTS provide for telephones?

MGTS provides subscribers with two tariffs for connecting to mobile Internet and calls:

This package is provided to subscribers for a subscription fee of 300 rubles/month. The user will also be provided with 2 GB of Internet and traffic without a speed limit.

As for calls, this tariff provides 350 minutes to all Russian networks and the same number of SMS.

Within the territory of Moscow and the Moscow region, subscribers are provided with unlimited calls, and there will also be unlimited calls to the MTS operator.

In order to switch to this tariff, you need to enter the following command to switch: *111*530# and call.

This tariff allows users to use up to 0 GB of Internet for only 500 rubles per month.

Subscribers are provided with 500 minutes to all networks in the Russian Federation as part of the package price.

Also within Moscow and the Moscow region, all calls will be unlimited. Also, no limit is established for the MTS operator.

Subscribers can send up to 500 SMS at the rate (0.50 rubles) throughout the Russian Federation.

In order to switch to this tariff plan, you need to dial the following command: *111*5300#. Then you need to dial the call.

What else do you need to know?

In order to manage your tariffs, as well as find out the connected services. The subscriber can always go to his personal account, which can be found on the main page of the MGTS company.

Also on the main page you can view all subscribers who have signed a contract with MGTS.

In their personal account, clients can get details of their number without any violations.

Attention! Separately, it is worth considering the fact that some tariffs from MGTS for mobile communications can be changed quite regularly, so you need to periodically review the information on the official MGTS page.

You should also receive an SMS notification about changing the tariff parameters.

In order to find out detailed information about a particular tariff, subscribers can always call the technical support line.

Where operators help customers solve their problems free of charge and around the clock.

You can call the operator at the number: 8 495 636-0-636. You can also ask a question directly when purchasing a SIM card or on the company’s main page.

Subscriber reviews

Reviews about the mobile operator MGTS can be found in a variety of ways. But basically, most subscribers leave positive comments.

Basically, users note such criteria as affordable tariffs, fast connection, stable signal operation, and so on.

It is worth noting, that the subscriber also leaves negative reviews. They are mainly related to the quality of service.

So, there are some complaints about the operator’s waiting time, his work and other nuances of service.

The main positive reviews are aimed at the company’s pricing policy for providing a comprehensive Internet connection to a mobile phone, computer and TV, and at the same time through just one cell phone.

At the same time, a comprehensive package is provided to clients with a good signal, which is important for receiving positive feedback from clients.

But in recent years there has been a trend towards a decrease in the popularity of the mobile operator MGTS.

This is again due to the service, which plays a very important role for the subscriber.

Thus, many subscribers claim that when contacting the company’s centers they are openly rude and do not want to help in resolving issues that arise.

This ultimately pushes many citizens away from connecting to this mobile operator.

It is worth noting, that the company administration is clearly not interested in raising the level of customer service and this plays a very negative role.

Thus, as can be seen from this article, working with MGTS is quite easy and simple.

At the same time, the convenience of work lies in the fact that the client can immediately connect not only a mobile operator with the Internet, but also additionally Internet on a PC and television.

In this case, payment does not occur separately, but immediately for all services received from MGTS at home.

But before connecting to a mobile operator, you need to carefully study all the reviews and conditions of the company’s tariffs, since they are not suitable for all users.

Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls in real time with complaints from Muscovites regarding the quality of communication.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

Additional information can be obtained by calling the Contact Center: 8 800 250 00 50.

Personal Area

Questions and answers

How to change the tariff plan through your Personal Account?

To change your tariff plan through your Personal Account, you need to:

How to access your Personal Account?

The PIN code received during connection does not work. What to do?

Our employees will help you deal with this problem. Call the MGTS Contact Center: 8 800 250 00 50 or send an email to:

What does Personal Account give me?

Are users of the “Home Internet” service given access to the Personal Account section?

MGTS technical support

Technical support

Do I pay for the time spent waiting for a response from a technical support operator, as well as the time I talk to him?

If you use the “Time-based” and “Combined” tariff plans, then all calls to the MGTS help desk and technical support service will be free.

How can I change my tariff plan?

I have lost my authentication data (name and password for logging into the Internet), issued to me when connecting to the service. How to restore them?

To restore lost authentication data, you need to contact any MGTS sales office.

What will happen to Internet services when you change your phone number or when you move from the “495” zone to the “499” zone?

What does Personal Account give me?

Are users of the Home Internet service given access to the Personal Account section?

Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the hardware replacement and subsequent abandonment of copper wires in favor of fiber optics, the Contact Center underwent modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center every day, including Internet users, landline phone owners, mobile subscribers, and digital television fans.

Phone list

To contact MGTS support service, you need to call one of the numbers provided:

• from city – (495) 63 – 60 – 636;


• from mobile – 0636.

In addition, the provider has set up a couple of hotlines, thanks to which you can:

• find out your personal account balance – (495) 70 – 74 – 455;


• inform the operator about the quality of the services provided – (495) 70 – 07 – 777.

For MGTS subscribers, all calls to the Contact Center, including 24-hour hotlines, are completely free.

Back call

Customers of Moscow city telephone networks who use digital television and the Internet, but are not fixed-line or mobile subscribers, can order a call back from a support operator on the official website.

1. Go to the address – http://mgts.ru/home/help/ask/.


2. Leave your contact phone number.


3. Decide on the topic of the question.


4. Explain the question you are interested in in as much detail as possible.


5. Confirm that you are a person and not a robot by choosing a color that matches the picture.


6. Click on the “Submit” button.

This option can also be used by subscribers of any Russian operators who require advice from MGTS specialists.

Reviews about MGTS technical support

Egor – 24 years old (Moscow):

I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not have the most favorable effect on the quality of service. However, in light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.

The requirements here are very high, conversations are recorded. So if someone complains about the operator, then he will have to report to his superiors, and then he will not be far from being fired.

Finally, I’ll share one little secret. If you want to speed up the process of resolving your issue, then do not agree to the standard phrase “we will call you back,” but demand that you stay on the line until all the circumstances of the current problem are clarified.

Andrey – 28 years old (Chekhov):

The coordination of the MGTS support service leaves much to be desired. When I ordered Internet using GPON technology, I asked to additionally connect digital TV. But after an hour he changed his mind, and accordingly informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, we had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no trace of European service quality standards here.

Svetlana – 23 years old (Lyubertsy):

Overall, I am satisfied with the technical support service of Moscow city telephone networks. But, based on the experience of numerous requests, I got the impression that, along with highly qualified specialists, some crooks work there.

Once I had to order Internet settings for a Chinese mobile phone running Android OS. After calling the operator, he told me that there are no automatic settings for this smartphone model. Consequently, I made all the necessary configurations myself under the dictation of this employee, but nothing worked. About 30 minutes later, after contacting another specialist from the same Contact Center, they sent me automatic settings without any difficulty. Just so you understand, such cases occur with enviable regularity.

Lyudmila – 19 years old (Moscow):

I call the support service - they understand everything and accept complaints. What's the point if I've been stuck with a broken modem for two weeks now?

The operators’ answers are also surprising; for all occasions they have either “We are experiencing technical failures” or “There are no available specialists at the moment. We will contact you as soon as possible." And this has been the case for 10 days in a row.

Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions regarding the hardware, then the human factor definitely spoils the picture. Therefore, improving the qualifications of customer support employees is a top priority for the management of the telecommunications giant.