“A serious accident occurred”: Motiv clients were left without communication. How to connect the Internet to "Motive": step-by-step instructions for settings Why did the motive not work today
Why is the “Motive” connection not working today, 10/12/2016? This was the question asked by subscribers of a large mobile operator in Yekaterinburg. According to the local portal 66.ru, the company was hit by a hacker DDoS attack in order to disable its equipment. As a result, many subscribers from the Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug were unable to use communications.
“Motive” from Yekaterinburg: no connection 10/12/2016. Having learned about this, users began to ask for compensation for expenses. As representatives of the operator said on social networks, there is no information about compensation yet. However, closer to noon local time, subscribers began reporting that coverage had been returned.
Emergency: no Motiv network in Yekaterinburg
“Today, October 12, an accident occurred on the MOTIV network. As a result, subscribers may experience difficulties using voice communication services and data services on the 4G network. Currently, the company’s specialists are restoring communications,” the official message of the cellular operator is broadcast by Delovoy Kvartal.
The Znak.com portal managed to find out another version of the accident: the fiber-optic communication lines (FOCL) allegedly broke.
Some subscribers claimed that due to the accident, they only lost their MicroSIM network, while owners of regular SIM cards were able to reach them. Residents of Yekaterinburg also turned off the popular “Transport Online” service from EMUP “TTU”.
The Ural mobile operator Motiv celebrates its 20th anniversary this year. The operator provides coverage in 1,594 settlements in the Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug.
In the Sverdlovsk region, subscribers of the popular Ural cellular operator "Motiv" unexpectedly discovered this morning that they do not have a connection to the network, a VEDOMOSTI Ural correspondent reports.
Residents of Yekaterinburg and Sverdlovsk actively leave relevant messages on social networks.
“What happened to Motiv? There’s no connection. Many friends of our acquaintances have the same nonsense,” the famous Yekaterinburg blogger Ivan Kolotovkin wrote on his Facebook.
“I’m also now finding out what’s going on. All four phones in the family are without connection,” commented Channel Four presenter Olga Knysh on his post.
“I have two SIM cards in my phone: MTS works, but Motiv doesn’t. It took me about half an hour to get through to the hotline. The helpline says that they have emergency work, and a number of SIM cards may not work. But they didn’t say how long exactly "They said that they would fix it within a maximum of 72 hours. In principle, our entire family was left without communication," notes a student from Yekaterinburg named Alena.
As a resident of the Ural capital named Alexander notes, there has been no connection on Motiv for more than four hours. “My colleague can’t get through to his wife. Another is trying to contact his son, a classmate, to find out if he got to school, but he has “Motive”. His teacher has the same operator. People are already starting to panic,” - said a resident of Yekaterinburg..
According to Ural Internet users, many Motiv subscribers simply do not have an operator icon on their cell phone.
“Motive” itself explains that some SIM cards have a connection and notes that the time frame for restoring network operation is still unknown. Whether any compensation will be paid to subscribers left without communication in the future has also not yet been determined. "There was a serious accident on the network. Emergency restoration work is currently underway. Unfortunately, it is difficult to say when the work will be completed. We are doing everything to restore communication as quickly as possible. We apologize for the inconvenience. Some SIM cards actually have connection "We are finding out why this is happening. Please be patient. The technical service is doing everything possible to restore the connection. To check registration on the network, we recommend periodically rebooting your equipment. We apologize for the inconvenience and hope for your understanding," the press statement stated. service of the Ural telecom operator. According to some reports, the repairs will last at least two days, during which time some subscribers will not be able to be in touch.
It is interesting that Yekaterinburg residents who use the “Transport Online” service from EMUP TTU, due to problems with “Motiv”, today cannot determine the location of the tram and trolleybus they need. The company’s website says that the lack of data is due specifically to an accident on the network of the Motiv cellular operator.
"Motiv" is one of the oldest cellular operators in the Sverdlovsk region; the company was founded in 2000. It positions itself as a company that provides low-cost mobile communications. Recently, Tele2 has been actively pushing it out in this segment in the region. “Motive” also operates in the Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug, and Kurgan Region.
Cellular communications with the ringing name “Motiv” appeared on the operator market a very long time ago. Having started under the brand of another company, Motiv soon began to operate independently. The number of subscribers of this cellular service is increasing every day. The number of tariffs that network users happily accept is also growing.
Meanwhile, despite actively informing subscribers, some users, especially those who have recently joined this operator, have many questions about connecting to services. A particularly popular user question is how to connect to the Internet on Motive. Of course, you can dial their company phone number (111) or contact a communication salon. But sometimes it’s much faster to do independent research and find information that tells you step by step how to do this or that action.
The most useful instructions for setting up your phone
In general, the algorithm for how to connect the Internet on Motive is simple, and almost any subscriber will be able to independently figure out the settings, thanks to which he will become a joyful owner of the Internet in his smartphone.
Different operating systems have different settings
It is worth considering that Android smartphones and Apple phones are somewhat different. Let's look at the setup process on Android. This set of actions is almost the same for all mobile operators; only the information that needs to be entered into the settings fields changes.
Manual setting
So, how can you connect the Internet yourself on Motive, manually? Find the “Settings” field in the smartphone menu. Next, look for “Wireless Communications” and go to the “Mobile Networks” tab. We move on by finding the APN or “Access Points” section. We are looking for the “Settings” tab (you need to look for it either at the top or at the very bottom of the display). In this tab, look for the “Create APN” menu bar. The Russian equivalent of the spelling is “New access point.”
Then you need to fill in the following fields:
- APN - inet.ycc.ru.
- Name - MOTIV.
- Username - motiv.
- The password is the same as the username, here it is also written motiv.
If you are not a pro in settings, it is better not to touch other fields, since after entering the basic data, the remaining fields will be configured automatically. After this, you need to save the profile in the functions tab - “Save”. Make sure that the new access point is now in the list of available ones, and restart your mobile gadget. After which you can enjoy all the benefits of connecting to the network: communication, applications and much more.
Automatic setup
If you don’t want to rack your brains by filling out a lot of fields, but are still interested in how to connect to the Internet on Motive, then select the “Configure the connection automatically” option - it’s even easier than the manual method. This service from Motiv is called “Auto-tuning”. By pressing a few keys on your phone, you will receive settings for MMS, GPRS, WAP, which will allow you to enjoy absolutely all the advantages of the mobile Internet.
To connect the Internet to “Motive” on your phone in automatic mode, press the following key sequence on the screen: #919 and “Call”. The instructions from the telephone autoinformer will prompt you for further actions, and by pressing a couple more keys to select, you will receive an SMS containing the data you need, you need to save them and also reboot the phone.
Unlimited Internet
Users of cellular companies want to use tariffs with limited traffic less and less, because modern conditions dictate different rules for using the Internet - they want to watch endlessly many pictures, videos, download applications, without looking at the amount of downloaded data. Therefore, unlimited Internet has become more relevant than ever. The “motive” for how to connect and use this tariff, of course, is described by calling 111. But in short, this is simply changing the tariff from your current one to a new one without restrictions on downloading data. This company has several options: at the moment these are “Full minced meat” and “Half a kilo”.
The situation with the global outage on the MOTIV network, which occurred on October 12, looks unprecedented. Almost all of the company's subscribers in four regions of the Urals were left without communication. This lasted about 7 hours. Full operation of the 2G and 4G networks was restored by 12:00.
In addition to the lack of communication, Ekaterinburg residents using the “Transport Online” service from EMUP TTU, due to problems with “MOTIV”, were unable to determine the location of the tram and trolleybus they needed. On the company’s website it was noted that the lack of data was due specifically to an accident on the network of the MOTIV cellular operator.
It’s too early to talk about specific reasons. The operator, together with the manufacturer of telecommunications equipment, software, and contractors responsible for the control and uninterrupted operation of all communication nodes, must conduct an internal investigation. They must clarify the history, statistics and dynamics of what happened. I repeat once again, there have never been such major failures on the MOTIV network. And on a Russian scale, this happens extremely rarely. Here is the time to remember the “Chelyabinsk meteorite”, which left a third of the Chelyabinsk region without communication on February 15, 2013. Then, for the first time in Russian history, operators had to use the emergency roaming mechanism, in which subscribers could use the networks of other operators.
Reasons: possible options
id="sub0">What could lead to such sad consequences? The most common is excavation work and rupture of the main fiber optic cable, with the help of which the operator’s infrastructure is connected to the global network. However, in this case, backup lines are used. In this case, there are interruptions in communication, but they are not global in nature.
The second reason is a software glitch. Software updates are usually installed at night. In the case of MOTIV, the problems started exactly at 4 am. And it is quite possible that something went wrong, and the company’s employees were unable to resolve it promptly. Among other things, a failure could cause an increase in requests to the switch and its overload. Well, switching equipment is precisely responsible for managing telephone calls and data transfers. It is quite possible that the problem was solved only after a brainstorming session between all technical specialists, as well as employees of Ericsson, the equipment manufacturer.
The third reason is force majeure. These include power problems, fires, floods, etc. But in this case, the operation of the equipment is also backed up. With the correct organization of alternative routing, for example, connecting backup power supplies, the problem can be quickly localized.
Also, do not write off external attacks on switching equipment by criminals. Moreover, over the past year in Russia the number of threats to information systems has doubled compared to 2016. We can recall the attacks on Sberbank, Rostatom facilities, and government resources. The situation around the failure of Insis on October 11, 2016 is also unclear. Representatives of the provider claim that this was a DDoS attack. It is quite possible that in the case of MOTIV, illegal actions of external forces could also be observed. Another question is what is the point of this.
Theoretically, the attack could have been organized by a person or group of people well versed in information security issues. But, knowing the approach to MOTIV’s security systems, this still seems unlikely. In case of DDoS attacks, telecom companies have developed countermeasures; in addition, the internal system must be isolated from the “external Internet”. If the systems to counter cyber attacks do not work, the operator will contact the police with a statement. The facts will be investigated. The cause of the failure is still open. We need to wait for the findings of the internal investigation. But it is a technical failure that seems more plausible.
