Mts for private clients. About company. Tariff plan "Mini BIT"

PJSC Mobile TeleSystems (MTS) is a leading telecommunications operator in Russia and the CIS countries. The company's consolidated subscriber base, excluding the MTS Belarus subscriber base, is about 100 million subscribers. MTS and its subsidiaries provide services in the GSM standard in all regions of Russia, as well as in Armenia, Belarus, Ukraine, Uzbekistan and Turkmenistan.

The company provides high-quality voice communication services, data transmission and high-speed Internet access, offers new tariff plans and innovative services that meet the diverse needs of a wide range of private and corporate subscribers. Thanks to the extensive network coverage area and roaming agreements, MTS subscribers remain connected in almost all countries of the world, and Internet roaming is available in more than 200 countries. MTS gives priority to customer service and maintenance. The company is developing its own retail network, represented by more than 4,000 showrooms, and has a wide dealer network of sales points throughout the country.

Today MTS is a successful multi-service data-oriented company that provides subscribers with unique converged products and services based on advanced technical solutions. The development strategy of MTS Group for 2014-2016 “3D” (“data, differentiation, dividends”) is aimed at strengthening its leadership in the Russian telecommunications market by increasing the penetration of mobile Internet services, diversifying services, increasing operational efficiency and the company’s investment attractiveness for shareholders.

To achieve its goals, MTS is actively building high-speed mobile networks and developing its own transport infrastructure. At the end of 2014, MTS LTE networks operated in 76 regions of Russia. As part of the GPON project, MTS provided residents of more than 3.5 million apartments in Moscow with the opportunity to connect to a fiber-optic line, which allows them to use fixed Internet at speeds of up to one Gbit/s. In addition, MTS offers fixed FTTB/FTTH solutions in more than 180 Russian cities, and also uses its retail network to increase the penetration of subscriber devices for Internet access, developing its own branded line of affordable smartphones.

Based on synergy with fixed broadband access, MTS customers have access to digital cable television (IPTV and DVB-C), video services, and comprehensive solutions for offices that combine fixed and mobile communications.

MTS is actively developing navigation and telematics services, M2M solutions, which are widely used in various sectors of the economy, and is developing new business areas, offering electronic document management services and solutions based on cloud computing. In close cooperation with MTS Bank, the company provides banking and financial services in its retail network, develops mobile commerce and contactless payment services based on NFC technology.

MTS Group is the undisputed leader in absolute terms of revenue, OIBDA and OIBDA margin among the Big Three operators. The consolidated revenue of MTS Group for the first nine months of 2014 increased to 303.6 billion rubles, the consolidated OIBDA indicator for the first nine months of 2014 increased to 132.9 billion rubles, the OIBDA margin for this period was 43.8%.

MTS is one of the blue chip companies on the Russian stock market and is one of the ten largest mobile operators in the world in terms of the size of its subscriber base. Since June 2000, MTS shares have been listed on the New York Stock Exchange under the symbol MBT. The largest shareholder of MTS is AFK Sistema, which owns 53.5% of the operator’s shares, about 46.5% of the shares are in free float.

MTS is one of the most famous and sought-after mobile operators in our country. For many years, it has been operating, constantly offering subscribers fresh solutions in terms of telecommunications and entertainment services and favorable tariffs for them.

The service provided by the company is always at the most comfortable level. MTS has a huge branch network, its own communication stores and stores of modern electronic gadgets, payment terminals, and a 24-hour support service.

For current subscribers, it is no less important that MTS.ru has an extremely convenient and multifunctional official website, the address of which is www.mts.ru. The presence of such a resource often allows you to save time by finding out the necessary information in a few seconds, thereby not bothering yourself with personal visits to salons for consultation.

What useful functions does the official website of MTS.ru have?

For some, the most important function of the official website is access to all the necessary information. Indeed, it is now not necessary to read various booklets or ask questions in person at the sales office.

Visit a specific page on the Internet in a way convenient for you - from your home computer, tablet or smartphone - and in a few minutes you will be aware of all the latest news, tariffs, promotions, sales, and so on.

However, the matter is not limited only to useful data that is freely available on the site. You can also:
- Log in to your personal account and activate a certain function, change the tariff plan, top up your account and perform other financial and practical actions;
- Order MTS products online by visiting the online store section;
- Register for the MTS bonus promotion;
- Choose the optimal tariff using a special service and much more.

How to log into your personal MTS account on the official website

Personal account is the most popular service available on the official MTS website. Indeed, many people use it, since it allows you to manage your communication services directly via the Internet and configure them individually. But previously all this was available only in a communication salon.

Registration and authorization are procedures that, although responsible, are quite simple. As for the first of them, here you only need to receive the password via SMS. In the second case, in electronic form you simply indicate your login, which is also your phone number, and the password received in the message.

You can quickly go to the section and perform these procedures using the following link: https://login.mts.ru. That, in fact, is all that concerns the design of the official website of the MTS operator.

A small directory of the most frequently used and useful USSD commands for subscribers of the MTS operator, phone numbers and SMS, with which you can quickly manage your balance, tariff, connected services and other options in literally seconds.

Of course, the ideal option for managing services for convenience and functionality for an MTS subscriber is the subscriber’s personal account or the “My MTS” smartphone application. But the Internet is not always available to us and not everyone uses new-fangled smartphones. Many people just have ordinary push-button phones on which applications are not installed, and Internet access is inconsistent. For such subscribers, we have compiled our small (constantly updated) directory.

USSD commands

• * 111 * 0887 # — your phone number will be sent back (for the most forgetful);
• *111# - practically the most important command for an MTS subscriber. Allows almost any action with your tariff and services, balance status and payments. The functionality is similar to the subscriber’s personal account and the “My MTS” application;

Status and management of personal account balance

• *100# — checking the account status;
• *100*3# – presence/absence of debt under the “In full confidence” option;
• *152*1# – in a reply SMS you will receive a list of expenses for today;
• *152*3# – a command for activating the “Balance under control” service, which displays the account balance after each paid call. Attention: the service is paid;
• *152*4# – the response message will contain information on the latest account top-ups (amount and date);
• *115# – activation of the “Easy payment” option (replenishment of the balance from a bank card); The “Easy Payment” service has been closed since 02/18/2019.
• *111*123# – activation of the “Promised payment” option;
• *111*1230# — command to let you know the amount of the “Promised Payment” available to you;

What to do if there is no money in your account

• *116*number#— a request to another MTS subscriber with a request to top up your balance. Indicate the number to which you are making your request;
• *110*number#— the request sends a request to call your number back. We indicate the number that we ask you to call back. The “Call Me Back” service is discussed in detail.
• *112*number*amount#— using this command you can top up the balance of another subscriber. We indicate the number of the subscriber whose balance we will top up.

We control MTS tariffs and services

• *111*919# — checking connected subscriptions to various options and services. Disabling all paid subscriptions to MTS;
• *111*59# — if you have forgotten your tariff, this request will help you remember it;
• *100*1# — in the response SMS you will receive information on the remaining packages of minutes, messages and Internet traffic included in your tariff and monthly subscription fee;
• *100*2# — in the response SMS you will receive information on the remaining packages of minutes, messages and Internet traffic that were connected as part of various promotions and discounts from the operator;
• *152*2# — using this command you can check whether you are subscribed to any entertainment subscriptions and disable them if necessary;

Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS “Personal Account” and other methods of contacting the operator’s help desk.

Unified toll-free MTS customer support number:

8800 250 0890 /

Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephone numbers in Russia.

How to call MTS?

A call to the MTS support service using the Hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. To contact the operator's customer service from mobile phone connected to the MTS cellular network, please use the free short telephone number of the help desk and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Yota) or a landline phone, to contact an MTS support operator for free, use the phone number 8800 250 0890.

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

8800 250 8 250

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address This email address is being protected from spambots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: MTS groups In contact with, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don), Ryazan Region (Ryazan), Samara Region (Samara), Saratov Region (Saratov), ​​Sakhalin Region (Yuzhno-Sakhalinsk ), Sverdlovsk Region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Tomsk Region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special MTS tariffs and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of April 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

Owners

AFK Sistema, Russia, 52.8% shares.
46.7% of shares are in free float.

Affiliated companies

UMC (Ukraine)

Story

The Mobile TeleSystems company was formed by the Moscow City Telephone Network (MGTS), Deutsche Telecom (DeTeMobil), Siemens and several other shareholders as a closed joint-stock company in October 1993. Four Russian companies owned 53% of the shares, two German companies - 47%. At the end of 1996, AFK Sistema acquired the stake from Russian shareholders, and DeTeMobil bought the shares of Siemens.

On March 1, 2000, as a result of the merger of MTS CJSC and RTK CJSC, Mobile TeleSystems OJSC was formed. On April 28, 2000, the Federal Securities Commission of the Russian Federation registered the initial issue of shares of MTS OJSC.

In the same year, the company entered the world stock markets. Since June 30, MTS shares have been listed on the New York Stock Exchange (in the form of American Depositary Receipts) under the symbol MBT.

Having started in the Moscow license zone in 1994, MTS received licenses in 1997 and began to actively develop in Tver and the Tver region, Kostroma and the Komi Republic. In 1998, MTS bought the Russian Telephone Company and together with it acquired licenses to build a network in the Smolensk, Pskov, Kaluga, Tula, Vladimir and Ryazan regions. By participating in the work of the ReCom company, MTS is building networks in the Bryansk, Kursk, Oryol, Lipetsk, Voronezh and Belgorod regions. The concluded agreement with the Rosico company allows MTS to develop the GSM-1800 standard in another 17 regions of Central Russia and 11 regions in the Urals.

In 2000, the MTS network began operating in the Amur and Yaroslavl regions, and the Republic of Udmurtia.

In 2001, MTS continued its regional expansion, expanding its network to seven more regions of Russia. In the same year, MTS entered the North-West of Russia by acquiring the Telecom XXI company.

In April 2002, MTS acquired the largest operator in the South of Russia - the Kuban GSM company, which made it possible to include the country's main resorts in the Mobile TeleSystems network. In October, MTS announced the purchase of another operator in the Southern Federal District, Dontelecom, thus strengthening its presence in this strategically important region. The acquisition of an operator in Bashkortostan and the construction of networks in Perm and Chelyabinsk strengthened MTS’s position in the Urals. In 2002, MTS networks were launched in Murmansk, Tambov, Arkhangelsk and Nenets Autonomous Okrug, Vologda, Tyumen, the Republic of Karelia and Altai. In October, the company expanded its licensing portfolio: the acquisition of Bit LLC by Mobile TeleSystems brought MTS licenses to provide GSM 900 mobile communication services in four regions of Russia: Tuva, Sakhalin Region, Chukotka Autonomous Okrug and the Republic of Kalmykia.

In June 2002, MTS launched a network in the Republic of Belarus.
In August 2003, MTS completed the acquisition of 100% of the shares of UMC, the leader in the mobile communications market in Ukraine. In accordance with its regional expansion strategy, in April MTS became the owner of a controlling stake in the largest operator in Tatarstan, TAIF-TELCOM.

In 2003, MTS acquired 100% of the shares of a number of leading regional cellular operators: Sibchallenge (Krasnoyarsk Territory, Republic of Khakassia, Taimyr (Dolgano-Nenets) Autonomous Okrug), Tomsk Cellular Communications (Tomsk Region), MarMobile GSM (Republic Mari El Republic). In addition, as a result of a series of transactions, MTS became the owner of 50% of the shares of Primtelephone (Primorsky Territory and Siberia), 50% of Astrakhan Mobile (Astrakhan Region), 50% of Volgograd Mobile (Volgograd Region). The company's licensed area in the Russian Federation has increased to 76 regions, the population of which is 127.3 million people.

In accordance with the consolidation strategy, the company increased its participation to 100% in the Kuban GSM company, to 88.5% in the Siberian Cellular Systems-900 company (Novosibirsk region, Altai Republic), to 99.85% in Uraltel " (Sverdlovsk region).

Along with the acquisition of regional cellular operators, MTS continued to build its own networks and in 2003 carried out a commercial launch in the Orenburg and Saratov regions, Altai Territory.

In June 2006, the company was rebranded. The rebranding was done for the Sistema Telecom company (a division of AFK Sistema), which, among other things, includes the cellular operator MTS. The new MTS logo consists of two red squares located side by side. The brand name is written in white letters on the right square, and on the left there is a through image of a white egg, which should symbolize simplicity and genius.

On October 1, 2006, the company officially placed its brand in Turkmenistan. Previously, MTS acquired a controlling stake in the first cellular communication company in Turkmenistan, BCTI. The transition to a new brand was accompanied by an active advertising campaign and various client programs. However, despite all the expectations and the objective position of the largest (but not the only) cellular operator in Turkmenistan, MTS has not brought anything new to the Turkmen market. Moreover, some clients claim that with the arrival