There may be a blue screen. Blue screen of death and its causes. Decryption and elimination of blue screen. Checking the integrity of system files

First you need to understand that there are two types of blue screens (BSoD) in the system. One is caused by a standard hard drive check, which can run after a small power failure when your computer shuts down. And the second is caused by a technical failure or a conflict of some parts in the computer or drivers.

Let's look at both types in detail.
Let's first compare the two types of blue screen. When checking a hard drive (hard drive), the following window appears (Fig. 1).

Take a closer look at these screenshots so you know what you're dealing with.

Fixing a blue screen with a hard drive problem

Let's take a closer look at Figure 1. This blue screen is caused by problems in the electrical network, an unusual shutdown of the PC (for example, a button on the system unit was pulled out of the socket or kicked) or a sudden power surge occurred during a thunderstorm, which shut down the computer.

Such death is not scary, it’s just that when the system starts, the built-in utility chkdsk is automatically activated. It happens that I manually launch this utility from the command line in order to check the performance of a hard drive with which problems and glitches have been detected.

If you suspect that some hard disk clusters are damaged, you can run a scan. Open a command line interpreter. To do this, press “Win ​​+ R” and enter “cmd” or through the search, write “cmd”.

The first way to launch cmd.

The command line must be run as an administrator, otherwise the command will not work.

The second way to launch cmd.

Enter the command:

"Chkdsk /F" (without quotes).

Press "Y" and "Enter".

The next time you start your system, a blue screen similar to Fig. 1 will appear.

What will this command do?

A special utility will launch that will check the hard drive for errors and correct them if it finds them. They could just appear during the failures described above. It is best to wait until all five stages of checking and treating the hard drive are completed, however, if you don’t have time at the moment, you can interrupt the checking procedure by pressing the ESC key. I do not recommend interrupting, because glitches and errors may remain, which will greatly slow down your PC in the future.

If you start to see the blue screen more and more often, then it’s best to copy photos, videos, documents, etc. that are important to you. to some external media and preferably reinstall the operating system with a complete formatting of the hard drive; such formatting will mark damaged clusters and prevent information from being written to them.

Complex blue screen of death

Now let's look at a more complex death. Such a death, as a rule, occurs unexpectedly, interrupting the work of all programs and preventing the user from doing anything. He is talking about a serious system error that the operating system itself is not able to correct. To prevent some parts from burning out or other problems, Windows is deactivated, i.e. turns off.

In this case, only a forced reboot of the system using a button on the system unit helps. If you have an automatic reboot in the settings when a system failure occurs, then after a few seconds the PC will reboot itself. Unsaved data will be lost. When a blue screen of death like this occurs, the operating system lets us know where exactly the failure occurred with the help of a so-called error code.

Using this code, we can solve the problem ourselves. But if you do not have experience in solving these problems, then it is better to call a friend who has already encountered this and is popularly called a computer specialist. It is also worth noting that in this case, the error code is automatically written in the system log and a report is created in which the system records everything related to this problem.

While repairing computers and system software, I was able to identify a number of reasons why the Blue Screen of Death occurs.

• Drivers. When either old (outdated version) or non-native drivers are installed, they may conflict with the operating system or built-in hardware. I recommend downloading the latest version of a particular driver from the part manufacturer’s website.
• Overheat. If any part inside the system unit overheats, this indicates a lack of ventilation. And it can also cause death. The reasons for overheating were written here, reasons for computer overheating.
• Incorrect operation of the software. It’s rare, but it happens that it throws you into a blue screen because of the last installed program. You can try to restore the system, it was written about.

Which of these reasons (or maybe not listed here) is causing the failure can be easily determined by the error code, and then use your brains and logic and fix it without calling a technician.
It happens that the PC reboots so quickly that the user does not have time to write down the error code, which means we need to make sure that the PC does not automatically reboot. Open the Start menu, then My Computer and right-click (Right mouse button) on the My Computer icon, select Properties, in the properties we need the Advanced tab, there, in the Recovery and boot subsection, select options. Opposite the item Perform auto reboot, uncheck the box and make sure that all other checkboxes are as indicated in the figure.

Windows XP boot and recovery window.

On Windows 7 the steps are the same. Click OK and restart the computer. We are waiting for the next failure in the system and on the blue screen of death in the Technical Information section we write down the error code we need. This is the most important cause-and-effect information when software or components break down.

Code 0x00000050 for blue death

Very often, users display the code 0x00000050. In 90% of cases this is due to RAM. In this case, the system very often complains about the system files ntoskrnl.exe, igdpmd64.sys, ntfs.sys, win32k.sys, dxgmms1.sys and dcrypt.sys. It is also possible that the video card may be the cause.

For code 0x00000050, do the following:

1. Turn off your computer.
2. Take out the RAM.
3. Clear the tracks, perhaps there are simply no contacts between the RAM and the computer’s motherboard.
4. Follow the steps described above with the video card if you do not have an integrated one.
5. Insert it back and turn on the computer.

Among other things, the cause of error 0x00000050 may be a driver conflict. In practice, there is a known case when antivirus files conflicted with some other program, and because of this, the Windows system was thrown into blue death. Uninstall your antivirus and see if the result is positive. If the problem disappears, then it is better to switch to another antivirus.

You can also try disabling BIOS memory caching.

Some explanations of error codes:

Experts also know that any error, among other things, is also recorded in a memory dump, which is located in the operating system in the mini dump folder and has the dmp extension.

And at the end of the article, I also want to say, of course, it’s difficult for a beginner to understand this right away, but once upon a time I was a beginner, and if it weren’t for curiosity and the desire to achieve the goal, it’s unlikely that I would have left such instructions.

If you have any complex case or addition not listed in this article, then write a comment.

The blue screen of death or BSOD (The blue screen of death) is always a very alarming symptom of problems with your computer. This screen appears when Windows detects a critical error that the system is unable to fix on its own. This will prompt you to restart your computer, and very often this will result in the loss of all unsaved changes.

Blue Screen of Death is the worst error a computer user can encounter. Unlike application crashes, a critical BSOD crash disrupts the functionality of the entire system. Typically, the Blue Screen of Death occurs as a result of low-level software glitches or problems with computer hardware components.

Reasons for BSOD

Blue screens of death are usually caused by faulty computer hardware or drivers. Regular applications should not cause BSOD. In case of a crash, third-party programs do not cause disruption to the operating system. The most common causes of BSOD are hardware failures or problems with Windows kernel software. There are crashes associated with antivirus updates.

A blue screen usually appears when Windows encounters a “STOP error.” This critical drop causes the Windows system to stop working. In this case, all that remains is to forcefully turn off the computer and restart it. This procedure can result in the loss of unsaved data because applications have virtually no chance to save changes. In an ideal scenario, programs should regularly save progress so that BSOD or other errors do not lead to data loss.

When a blue screen of death occurs, Windows automatically creates and saves a memory dump file, “minidump,” to disk that contains information about the critical crash. Users can view the information in the dumps - it can help identify the cause of the BSOD crash.

By default, Windows automatically restarts your computer when the Blue Screen of Death appears. If your computer restarts for no apparent reason, it may be due to a blue screen.

If you want to get detailed information when a blue screen appears, you should disable automatic restart in the Windows Control Panel.

1. Click on the “My Computer” icon.
2. Right-click and select “Properties”.
3. From the left navigation menu, select the “Advanced system settings” option.
4. Go to the “Advanced” tab and in the “Boot and Recovery” section, click the “Options” button.
5. In the “System failure” section, uncheck the “Perform automatic reboot” option.

The BlueScreenView app offers an easy way to view BSOD information. The program automatically scans all memory dump files and displays crash data.

Similar information can be viewed using the classic “Event Viewer” application built into the system. True, in this case, BSOD messages will be displayed in the same list with application crashes and other system log messages.

For developers or advanced users, the powerful WinDbg dump debugger from Microsoft is more suitable.

Finding and eliminating vulnerabilities

In Windows 7 and newer versions of Windows, BSOD information is also displayed in the Action Center. If you encounter a BSOD error, you can open the Action Center and check the available solutions. Windows will analyze BSOD and other types of errors on your computer and provide recommendations on how to resolve the problem.

You can often get more information about a blue screen error by searching for a specific error message - for example, “Driver_IRQL_not_less_or_equal”. New BSOD screens on Windows systems prompt users to search the Internet to learn more about possible problems.

• Use the System Restore Wizard. If the system has recently started experiencing BSOD crashes, use the System Restore feature to return the system to a previous stable state. If this helps, then the problem was probably caused by software bugs.
• Check your system for malware. Threats that penetrate deep into the Windows kernel can cause system stability problems. Scan your computer for malware to make sure the system crash is not caused by insidious malware.
• Install driver updates. An incorrectly installed or faulty driver can lead to crashes. Download and install the latest drivers for your computer components from the manufacturer's official website - this may help deal with the BSOD.
• Boot into Safe Mode. If your computer constantly crashes with BSOD, then try booting into safe mode. In safe mode, Windows loads only the most basic drivers. If the blue screen of death appears due to the installed driver, then in safe mode there will be no critical error, and you will be able to fix the problem.
• Perform hardware diagnostics. Blue screens can be caused by faulty hardware. Try testing your memory for errors and monitoring the temperature of individual parts of your PC to make sure it's not overheating.
• Reinstall Windows. A clean installation of the system is a radical action, but it will get rid of possible problems with installed programs. If the BSOD errors continue after reinstalling the system, they are most likely hardware related.

Even a completely healthy computer in rare cases may experience a BSOD crash for no apparent reason - due to errors in drivers, installed applications or hardware components.

If you experience BSOD very rarely (say, once every two years), then there is no reason to worry. If BSOD errors pop up regularly, then you need to look for the cause and fix the problem.

Found a typo? Highlight and press Ctrl + Enter

Almost every user has, if not encountered, then certainly heard about such a thing as the “Windows blue screen of death.” This topic is extensive, so read carefully! In the article we will discuss what a blue screen of death is, what to do in this situation, and of course, I will try to show everything clearly. The name for this phenomenon was invented just right - frightening and memorable. In today's article I will take a detailed look at the causes of the blue screen of death, as well as possible solutions to this problem.

Blue Screen of Death is a serious problem that baffles PC users. Before you start reading the article, I recommend that you put all your affairs aside and so that no one distracts you. If you understand the essence of the occurrence and solution to this problem, then in practice it will be much easier. I have been approached with this problem more than once, and there have even been situations when in their practice administrators did not know what to do when a blue screen occurred. In return, they told users that they needed to replace the system unit completely. WHAT? If you were told so, then take the noodles off your ears and read the article to the end.

What is this error

As a result of a problem, the operating system (OS), being unable to correct the error on its own, urgently shuts down. Naturally, no user data is saved (open documents, etc.). The only thing Windows manages to do is write information in the log and create a dump file, if the settings indicate the creation of this file when such errors occur.

To avoid unfair accusations against Windows, I’ll immediately make a disclaimer: the blue screen of death does not appear without serious reasons, and shutting down in such a situation is the only way out.

The blue screen of death looks like this:

From the screenshot, I think it’s clear where the word “blue” came from in the title. As for “death,” this means the death of the operating system, that is, its inevitable reboot, and in some cases, reinstallation. In practice, most causes of blue screens of death can be successfully eliminated without reinstalling the OS, provided, of course, that the response is timely and correct. The most important thing is to understand where the legs come from. I mean that if you don’t know why the blue screen of death appears, then it’s difficult to solve the problem.

What does Windows tell us on the terrible blue screen of death?

To make it easier to understand, I will conditionally divide it into several blocks and describe each one separately (for those who know English, independent understanding of most of it will not be difficult).

1. Here Windows reports that a problem has been found, and to prevent damage to the computer, it was necessary to urgently shut down the system.

2. The type of error is indicated here. There are a limited number of them, and for each such error, information can be easily found on the Internet.

3. In this part, the OS reports possible causes of the problem, and also gives some recommendations for troubleshooting.

4. In the section called “Technical information” the error code is indicated, and it is also possible to indicate the name of the problematic driver (more details below).

After viewing the blue screen, you should understand what the error is or find out about the file that may be listed on the screen.

Causes of Blue Screen of Death

The Blue Screen of Death can appear for various reasons.

The most common reason is drivers. This includes drivers that are incompatible with each other or with the operating system, and other failures associated with them.

In this case, I have a short story, this information is not only for you to read and forget!!! With this story, you will learn how to solve the Blue Screen of Death problem.

I once worked as an administrative assistant and maintained a fleet of 80 computers. Almost 20 computers experienced a blue screen of death from time to time. When I asked the administrator about the reasons for this misfortune, he just shrugged his shoulders and said that he didn’t understand what was going on at all (I think he just didn’t want to figure it out). After his answer, I became interested in finding the essence of the problem myself.

First of all, I looked at what error appeared on the screen, then wrote down on a piece of paper the error code and the name of the file that the blue screen of death pointed to. After wandering around the Internet a little, I found out that this file is used for Wi-Fi adapters. After that, I did a short walk around the problem computers and made sure that they were all really working on the network via Wi-Fi adapters.

Next, I decided to find out what drivers the administrator installs when connecting these devices. His answer left me stumped. It turned out that he installed the drivers that came with the equipment. After that, I spent 2 hours, but still found a topic that interested me on the Internet. It turned out that these particular devices are buggy with standard drivers.

It’s strange, because D-link is considered one of the best, but in reality it turns out that it supplies drivers for adapters that do not work with them. At that time, a topic with a similar problem had already been created on the d-link manufacturer’s forum. And for about 2 years now, many users of these adapters have had this problem.

To get out of our situation, it was decided to use other drivers (from other developers). We installed them on the problem computer and asked the user to be sure to notify us if a blue screen of death appears. Of course, I didn’t know which drivers to install instead of the official ones. After reading completely all the topics on the forum, I found a dozen reviews that tried a different driver (I don’t remember which one now) and this problem was solved for them.

A few days later he still didn’t call or visit us, which means that no more problems arose! After making sure that everything was fine with his computer, we installed this driver on all computers and users breathed a sigh of relief.

Problems with computer hardware.

Often problems with hardware are more of a consequence, but the cause may be overheating of components. This also includes self-inflicted problems with hardware, RAM or hard drive.

Problems with programs.

The screen of death can be caused by antivirus applications and various emulators. Also, sometimes the blue screen of death is caused by viruses; this doesn’t happen often, but it also happens.

What do we have to do

First, you need to prepare in advance for potential problems. Windows is configured by default so that the screen of death appears for just a couple of seconds, after which the computer automatically restarts.

However, this does not give us the opportunity to have time to record error data, which does not suit us at all.

Note: If it does not reboot automatically, then use the “Power” button.

It will be enough for us to configure Windows so that it does not automatically reboot. Thus, we can understand why the blue screen of death appears. Since in this error you can read the error code or file that is to blame for the blue screen of death. After this, the Internet will help us. To set this up you need to do the following:

On Windows XP: “Start” - “Settings” - “Control Panel” - “System” - “Advanced” - “Boot and Recovery” - “Settings” - “System Failure”. In the window that appears, you need to uncheck the “Perform automatic reboot” checkbox, and in the “Record debugging information” block, select “Small memory dump”, and click the “OK” button.

In Windows Vista/7: “Start” – “Control Panel” – “System and Security” – “System” – “Advanced system settings”. In the window that appears, select the “Advanced” tab, the “Boot and Recovery” subsection, and click the “Options” button. All that remains is to uncheck “Perform automatic reboot”, enable a small memory dump and click “OK”.

You can also get to this window by right-clicking on “Computer” - select “Properties” - on the left click “Advanced system settings” - go to the “Advanced” tab - for me this method seems easier.

Secondly, when the blue “enemy” first appears, you need to write down the data from the blue screen on paper. This data can help in finding the cause of the problem.

Well, thirdly, let’s show you how to remove the blue screen of death.

You need to understand that the death screen appears much more often after some user action than on its own. Therefore, the first thing to do is to try to return the computer to the state in which it worked stably.

If no special manipulations were carried out with the computer, that is, you were just working, and suddenly “He” appeared, you will have to look for answers on the Internet. Since the most common cause of BSOD is drivers, the first priority is to find the name of the faulty driver.

If the information was indicated on the death screen itself, then in this case we only need to find a description of the error or problem that the driver caused. To do this, simply enter the name of the known faulty file in any search engine. This way we find out what kind of file it is. For example, if this file is needed for the video card to work, then you need to remove the video card drivers and download a new one from the office. manufacturer's website.

Otherwise, the search must begin with the data that you have transcribed manually. Using this information, you can roughly navigate the possible causes. If we couldn’t find out anything useful, we move on to analyzing the memory dump.

Do not install various assemblies that were made by unknown authors. If your neighbor Uncle Vasya even advised you to install his assembly, then my advice to you is - DO NOT DO THAT! It is better to install a full-fledged original Windows distribution and you will be happy.

If problems with drivers have not been identified, you need to check the hardware components of the computer, which may be the cause of the blue screen of death. First of all, this is RAM, hard drive or overheating of any system components (video card or processor). You can use the AIDA program to check the temperature.

If you think that the problem is with the hardware, then borrow this part from your friend from his computer and install it on yours. Once you are sure that this particular part is working unstable on your computer, you can then buy it in the store.

To test RAM, I recommend the MemTest86 program, and to test the hard drive, the Victoria program (I will describe a detailed discussion of the operation of these programs in separate articles). In addition, it would not hurt to conduct a full virus scan by first updating the virus signature database.

Let me remind you that a dump is a file that is created at the moment a problem occurs and contains a detailed description of the state of the system at the time the error occurred, and, therefore, can tell about the reason for the failure.

Let's imagine a situation where your friend has a blue screen of death. He does not understand what it is and why the blue screen of death appeared. Naturally, he turns off the computer and tries to find out from his friends what it was. Of course, he didn’t write anything down on the piece of paper, that is, he doesn’t know what was written, but as you already know, in order to solve this problem you need to know why the error appeared.

There are special programs just for this, with which you can find out what the reason was. Now, even if you are in another city, you know how you can help your friend. You can use Debugging Tools for Windows or BlueScreenView to view the contents of the dump.

Let's use the BlueScreenView program as an example to figure out how to view dumps. You can download the utility from the link. If you need information from the official website, here is the link http://www.nirsoft.net/utils/blue_screen_view.html

Now run the file “BlueScreenView.exe”.

If there are no lines at the top, then there were no failures on your computer.

I didn't have the blue screen of death and so I had to borrow it ;). So now we have a dump that will help us understand how this program works.

To indicate the dump that I have, I need to make changes to the program. To do this, click “Settings” - “Advanced options” or “CRTL” + “O”.

Click “Browse” and indicate where our dump is located.

Note: If the program is on the problem computer, then nothing needs to be changed.

Now we see which files caused the error. Right-click on the line and select “Properties”.

How to install a driver and what is a driver."

I hope that now you will not have any difficulties in solving the blue screen of death problem.

See you soon!

A must-watch video, because there is something here that cannot be described in words:

With Windows blue screens of death ( B lue S creen o f D ead) has not come across, perhaps, only a rare lucky person. Most of us had the “fortune” to witness this phenomenon on our own PC. And it drives many people into panic: what if the computer is dead?

In order not to get lost when a blue “lantern” suddenly lights up on the screen, you need to be able to look the enemy “in the face.” That is, learn to find out what led to the appearance of BSoD, assess how critical the situation is and know what to do so that it does not happen again.

Blue Lantern turns on unexpectedly

During the operation of Windows, many errors arise, most of which the system eliminates without the user noticing. But some of them are so serious that continuation of the work session becomes impossible. Or the problem that has arisen threatens Windows or hardware with irreversible damage. In such cases, BSoD appears. The system seems to be telling the user: “Sorry, friend, but I had no other choice. If it weren't for the crash, something bad would have happened."

Blue screens of death occur at any stage of computer startup and operation. And the following leads to them:

• Incorrect operation of device drivers due to poor compatibility with the operating system, conflict with other drivers, damage or changes in parameters.
• Incorrect operation of software, most often those that create their own services - antiviruses, firewalls, hardware emulators, etc.
• Malware infection.
• Hardware problems - malfunction of RAM, disk drives, network, sound adapters, video subsystem, motherboard, power supply and other equipment.
• Abnormal operation of devices - overheating, unstable power supply, overclocking.
• Violation of data exchange between devices - poor contact in connectors, faulty cables and cables.
• Device incompatibility.

By the way, a one-time BSoD after connecting a new device to the computer, if in the future everything works flawlessly, can be considered the norm.

What can you learn from the information on the blue screen?

Fortunately, the vast majority of blue screens of death are caused by software glitches that the user can fix independently and relatively quickly, without resorting to reinstalling Windows. Software problems are characterized by random BSoDs with the same or similar error codes.

Hardware “bruises” more often occur under the same conditions (for example, when the load on the video card increases, or when trying to open a large file) and have different codes. Or these codes indicate problems with specific equipment, such as: errors in accessing the device, inability to read, recognize.

However, these signs only allow us to make an assumption about the cause of the problem. To clarify it, more detailed information is needed.

The Windows 10 Blue Screen of Death looks like this:

The error information is contained in the line “ Stopcode" In my example this is CRITICAL PROCESS DIED.

By scanning the QR code located here with your phone, you can go to the website stopcode, which contains general tips for troubleshooting. Tips from Microsoft are sometimes useful, but there is nothing there about the cause of your specific case, which means you will have to look for this data in another source, for example:

• On computer forums.
• In reference books on various error codes, in particular, and in.

But this is not entirely complete information. Each error is unique, and the most accurate information about it is contained in the file that the system saves to disk at the time of the failure. Namely, in a small memory dump, which we will learn to analyze. In order for such files to be created, you need to make several small settings.

How to enable the feature to create and save small memory dumps

To save memory dumps on your hard drive, the system definitely needs one, which must be located in the same partition as the Windows folder. Its size can be from 2 Mb or more.

• Go through the context menu to the folder properties " Computer».

• Click the button in the window that opens Advanced System Settings».

» press the button « Options».

• In the new window section " System failure" from the list " Writing Debug Information» select « Small memory dump" Let it be indicated as the save location «% SystemRoot%\Minidump"(%systemroot% is the Windows folder).

This completes the setup. Now information about BSoDs will be saved in the above directory.

How to analyze the contents of minidumps

There are different ways to analyze Windows crash dumps, but we will get acquainted with the most, in my opinion, convenient and simple - using a free utility.

BlueScreenView is especially convenient because it does not require installation of cumbersome Debugging Tools for Windows packages on your computer and can be launched from any media, just click on the file of the same name.

The utility interface, despite the lack of Russian language, is very friendly. The main window is divided into 2 halves. At the top is a table of minidumps - files from the Windows\Minidump folder with the date and time of creation (column Crash Time), error code in hexadecimal format (column Bug Check Code), its four parameters and other information. However, it is more convenient to view data about a specific failure in a separate window, which opens by double-clicking on the line of interest (shown below). The main window gives more information about the problem as a whole if BSoDs have occurred repeatedly. It makes it easy to track the dates of incidents and error codes, the frequency of which can be used to judge the nature of the problem.

The lower half of the main window displays the drivers loaded into memory at the time of the emergency for a specific dump highlighted in the list. The lines highlighted in pink show the contents of the event stream stack, and the drivers mentioned in them are most directly related to the cause of the failure.

Let's look at one of the small memory dumps with error code 0x00000154 as an example. Let me say in advance that it was caused by a broken hard drive cable. Starting the analysis, let's look at the list of drivers in the event stack. There is nothing here except ntoskrnl.exe - the Windows OS kernel, which, of course, is not to blame for the problem - it’s just that at the time of the failure there was not a single driver in the stack, and it is always present there.

To test this version, let's evaluate the S.M.A.R.T indicators of the computer's hard drive, which are monitored by the Hard Disk Sentinel program. On the day of the accident, changes in the following attributes appeared here:

• 188 Command Timeout.
• 199 UltraDMA CRC Error Count.

Both indicate data transmission errors on the interface cable. Testing the surface of the hard drive and checking the file structure did not reveal any deviations, so the problem was solved by replacing the cable.

Let's look at another case of a blue screen of death caused by Kaspersky Anti-Virus. BSoD occurred intermittently during Windows 10 startup and when the computer resumed from sleep mode.

The error was recorded several times under the same code - 0x000000d1, which means the following: "a kernel mode driver attempted to access a memory page in an IRQL process that had too high a priority." This time BlueScreenView pointed to a problem in the NDIS.sys driver, which is responsible for network connections. This means that there is a high probability that the failure is of software origin and is associated with something that uses the network.

To identify the culprit, it was necessary to analyze startup applications. At the early stage of launching the operating system of this PC, not too many programs were launched that were allowed access to the Internet, or rather, only Kaspersky. To confirm its involvement, I again turned to the list of drivers loaded into memory in BlueScreenView and, among what is usually present here, I found kl1.sys, which belongs to the antivirus.

After removing Kaspersky, blue screens no longer popped up.

The BlueScreenView utility allows you to analyze crash memory dumps obtained not only where it is running, but also on another computer. To do this, you do not need to copy them to the Windows\Minidump folder on your PC, which is loaded into the program by default. Copy them to any convenient location, for example, on your desktop, and tell the program the new location of the directory that should be downloaded.

The function for selecting a folder with dump files is in the “ Options» – « Advanced Options" (opened by the keyboard shortcut Ctrl + O) and is called " Load from the following minidump folder».

Blue screen of death, also known as BSOD and blue screen of death, is Windows’ reaction to critical errors in the computer’s operation. White writing on a blue background suddenly appears on the screen, after which the device usually reboots, freezes, or turns off.

After restarting, the system works fine for some time. But then, if the error is not resolved, the BSOD appears again.

Sometimes this condition is caused by errors in drivers or failure of computer hardware. The reasons may also be a failure of system settings, viruses, or even installed programs.

What to do if a blue screen of death appears

Special services built into the operating system can help you.

If you have Windows 10, go to Start → Settings (gear) → Update & Security → Troubleshoot. Scroll to the bottom of the list of available services and select Blue Screen. Click “Run the troubleshooter” and follow the system prompts.

If you have an older version of the OS or the tool mentioned above did not work, open the Windows Control Panel and go to the Security and Service Center. In some versions of the OS, this path may look like this: “Control Panel” → “System and Security” → “Action Center”.

Expand the Maintenance tab and see if it shows suggestions for solving Windows problems. If yes, use the suggested tips.

If all else fails, move on to the next step.

The appearance of a blue screen of death can have hundreds of different reasons and each has its own solutions. Once you find out the cause of BSOD on your computer, you can find the best way to fix the problem.

On the Death Screen, Windows displays the error code that caused it. It can appear as a series of numbers and letters (0x0000000F) or a combination of various words written in uppercase and often connected by underscores (SPIN_LOCK_ALREADY_OWNED).

You need to enter the error code in a search engine and thus find individual instructions for fixing it. There may even be a special QR code on the blue screen. By scanning it through your mobile device, you will be taken to the Microsoft website with an interactive assistant to solve the problem.

If the computer restarts immediately after the blue screen appears and you do not have time to write down the error code, disable automatic restart. To do this, right-click on the “This PC” icon and select “Properties” → “Advanced system settings”. In the window that opens, go to the “Advanced” tab, click “Options” and uncheck the “Perform automatic restart” checkbox.

If you do not want to look for the necessary instructions and delve into it, or the solution found on the Internet does not help, use the methods listed below.

3. Try simple universal measures

These general measures affect many system parameters and help restore normal operation. They can also fix errors that lead to the blue screen of death.

1. In System Settings, go to Windows Update and check for updates. If they are available, install them.
2. Check the system using .
3. Update your drivers. You can go to your computer manufacturer's website and download all the drivers for installation yourself. But you can also use free services like