FSB ambulance. How to call emergency services. Where does the number "112" function?
In any emergency, call 112. This is a single number for mobile phones of all operators. Calling from a mobile phone is free and possible even if the number is blocked for non-payment and a SIM card is not inserted into the phone.
By calling keep calm. After connection, a voice answering machine will work. The text of the message is reproduced in Russian and English.
Text of the message in Russian: “To connect to the fire and rescue service, press key 1; with the police - press key 2; with emergency medical assistance - press key 3; with the gas service - press key 4.”
If you listen to the voicemail message twice and do not press any key, the call will be directed to the multi-channel number 112.
The operator will then ask you to answer some questions. Answer clearly. Do not hang up when the operator says, “Hold on, stay on the line.”
In a life-threatening situation, the operator will continue to ask questions while first responders head to the scene.
4. How to call rescuers?
To call rescuers, call:
- from a landline phone at numbers 01, 101, 112;
- from a mobile phone (for all operators) by numbers 101 and 112.
Rescuers must be called in case of emergency Natural emergencies include:
- hazardous meteorological phenomena - storms, hurricanes, tornadoes, squalls, thunderstorms, severe snowstorms, snow drifts, extreme temperatures;
- hazardous hydrological phenomena - floods, tsunamis;
- hazardous geological phenomena and processes - earthquakes, landslides, karst sinkholes;
- natural fires.
- industrial accidents (radiation, chemical, biological and hydrological accidents, accidents in utility networks, sudden collapse of buildings, accidents in power grids);
- fires and explosions (flammable gases, liquids, flammable dust, fibers, solid flammable substances and materials, non-flammable substances in a cold state);
- dangerous incidents in transport and communications (transport accidents, aircraft and railway accidents, traffic accidents, accidents on main pipelines, water communications and hydraulic structures, on main pipelines and in underground structures).
6. How to call the gas service?
To call the emergency gas service of Mosgaz OJSC, call:
- from a landline phone by numbers 04 or 104;
- from a mobile phone (for all operators) by numbers 104 and 112.
You need to call from a room not filled with gas, or from another apartment altogether. Before emergency services arrive:
- turn off the gas tap;
- ventilate the room (create a draft);
- do not light a fire, do not turn on or off any electrical appliances;
- leave the room and do not enter it until the smell of gas disappears;
- when appearing to others The first signs of poisoning:
- dizziness;
- weakness;
- nausea and vomiting;
- lacrimation;
- noise in ears.
A fire is a critical situation that threatens the lives of people and their property. Any delay caused by confusion or panic can lead to irreparable consequences. In order to act collectedly and promptly in stressful circumstances, you need to remember the rules for calling firefighters.
Where to call?
Firefighters can be called from a landline or mobile phone using the numbers “01” (until 2017), “101” and “112”. Where does such a variety of choice come from? Previously, each cellular operator had its own combination of numbers for calling emergency services. In January 2014, the Ministry of Information Technologies and Communications of the Russian Federation established direct emergency numbers.
This means that a call to the fire department can be made both from a landline and from a mobile phone using a single number “101”.
Thanks to this innovation, you will no longer have to remember how to call firefighters from a specific phone, landline or mobile. You can also call the fire department from the usual number “01”, which will operate on a par with the three-digit number “101” until 2017.
In addition, since 2013, our country has joined the European system of calling emergency services using a single number “112”. The 112 system allows you to quickly and comprehensively respond to a call about any incident that threatens the life and health of people.
You can report a fire in various ways: you can call not only from a landline or mobile phone, but also from a payphone, and also send an SMS message or a message from the official website of the Russian Ministry of Emergency Situations. Based on the information provided by you, the dispatcher will independently determine which emergency services need to be additionally sent to the fire.
What should I say?
In order for the help of firefighters to be truly urgent and effective, it is necessary to follow a certain order of information provided to the operator on duty. Therefore, before dialing the fire department, it is better to think in advance what information you will provide. Questions that are in strict order allow you to fill out the order form required to call the fire service.
Procedure for reporting information
- The exact address of the fire or fire. He should be called first, because if the connection is suddenly interrupted, the firefighters will already know where their help is needed.
- Location where the fire was discovered: apartment, private house, garage, etc.
- Object that is on fire: furniture, TV, car.
- Additional information: entrance number, number of floors in the building, threat to human life, etc.
- Last name and first name of the caller, his phone number. Upon arrival, the fire department will search for whoever called. This is especially true when the fire is raging and you are unable to leave the building yourself.
You should speak as calmly, clearly and intelligibly as possible. Don't worry - after you provided the address of the fire, the firefighters have already left, and additional information is transmitted to them via radio. According to the rules, you need to wait until the dispatcher finishes the call first, and then hang up. Now you should leave the house to meet the firefighters. Think about where the equipment can quickly and conveniently drive up, and show the car the way.
By following these rules for calling the fire department, you can protect lives and save your property.
Alone at home
If the unexpected happens when parents are not at home, the child may become confused and panic. Therefore, it is necessary to teach the student in advance how to independently call the fire department.
Compile a special children's telephone directory, where, next to photographs of emergency vehicles, place their call numbers.
Explain that the three-digit number can be dialed from both a landline and a mobile phone. Also write down your address and rules for calling firefighters. To reinforce the material, you can rehearse a conversation with, where the child will answer his questions in order.
Be sure to tell your student about the harm that a false emergency call can cause. Firstly, firefighters will not have time to reach those who really need to be saved, and secondly, parents will receive a large fine. In addition, when help is actually needed, no one will believe the child.
Before dialing an ambulance number in Moscow, make sure you can give the address and exact location of the patient.
The capital has implemented a multi-channel communication system, and if the other end doesn’t answer the phone right away, it means that all dispatchers are busy and your call has been queued. Remain calm, the first available employee will definitely answer you. There is no need to hang up and call back - your call will again be put at the end of the queue.
During a conversation with the dispatcher you must:
- provide the phone number from which the call is made or to which you can call back later
- indicate the number of patients
- describe what happened - what made you call an ambulance
- name the address: street, house, building, apartment, entrance, floor, intercom
- inform who and where will meet the team of doctors
- say who is calling - a relative, a stranger or yourself
- state the age and gender of the patient, his last name
The main number for calling emergency medical services in Moscow is the number 103
(call from landline and mobile phone)
In addition, there is number 112 - calls from mobile phones; works when the SIM card is blocked, in the absence of a SIM card, and also in the absence of funds on the phone account. Operators respond in both Russian and English.
IT IS IMPORTANT TO KNOW! Specialists of the Emergency Medical Aid Station named after. A.S. Puchkova is always ready to come to your aid in word and deed. However, it is important to know in which cases it would be right to call an ambulance, and in which cases, we have no doubt, you can cope on your own.
The most common is of course calls due to high temperature during colds and flu. Temperature varies. Everything that is not higher than 39-40 degrees can often be cured on your own and, in general, is a normal protective reaction of the body to the presence of viruses in it and passes in 2-3 days. This is the case when the local doctor of your clinic will always help you, and before his visit, simple and well-known therapy at home. The rest (higher temperature and a longer period of exacerbation) is a good reason to call a team of doctors (paramedic) to your home.
If we are talking about an acute pathology, a sudden illness, a sharp deterioration in the condition of a chronic patient, or a serious injury - of course, you need to immediately call “103”. If help is required for a patient suffering from one or another chronic disease without an exacerbation, No the need to contact emergency medicine specialists is not their prerogative.
The fact is that ambulance teams do not have the right to prescribe systemic treatment and drugs for regular use (for example, for hypertension, etc.), leave any certificates and write prescriptions. In case of chronic diseases, it is important to constantly monitor the patient, to be able to assess his condition over time, and, if necessary, to adjust therapy (replacing the drug or its dosage). If there are no indications for inpatient treatment, the patient must be observed by a local doctor or specialist doctors at a district clinic. An ambulance can only provide one-time (emergency) assistance, which is not always right for the patient. Therefore, there is no need to unnecessarily expose your body to potent drugs (and these are what emergency workers mainly use, because they are not faced with the task of long-term systemic treatment.
Often, after completing a call, ambulance workers leave a so-called “asset to the clinic,” that is, they call the local or on-duty doctor from the district clinic to the patient. But this you can do it yourself, without forcing the team to travel to the patient only to then call and get a local police officer for him. The doctor from the clinic will come on weekends and holidays. Moreover, a doctor should be called from the clinic at the patient’s actual location, regardless of where he is registered and which clinic he is attached to, whether the patient has an insurance policy or not - the doctor will come to the house in any case.
For a minor injury that is not life-threatening, you should go to the emergency room yourself at your place of residence - they will provide full assistance and prescribe further treatment. If the emergency room doctor deems it necessary to carry out further treatment in a hospital, he will write a referral and call a team to transport the patient to the hospital.
There are 24-hour emergency departments for children and adults to provide assistance to the population in connection with diseases that do not require emergency hospitalization (fever, cough, runny nose, headache, etc.). A qualified doctor (pediatrician or therapist) responds to calls and can provide emergency medical care at home and give recommendations. In cases where the doctor suspects a disease requiring hospital treatment, he will give a referral or call an ambulance for medical evacuation of the patient.
There is basic information that the dispatcher will need when receiving a call. As a rule, the connection with the operator “103” occurs within a few seconds, however, by calling the number “103” during the hours of mass calls, you can hear the information from the answering machine: “Hello. You have called the Unified Dispatch Center for Ambulance and Emergency Medical Care of the city of Moscow , please do not hang up, we will answer you as soon as possible." If this happens, you must wait for the operator’s response. After the operator has answered you, please provide the following information:
What happened (answer as fully as possible to the questions that the ambulance dispatcher will ask you). This will help determine which team (ambulance or emergency) you need at the moment or whether you need to consult a doctor by phone
- phone number from which you are calling
- the address where the patient is located (in cases where the patient is on the street, it is necessary to indicate clear landmarks; in cases of calling to an apartment, indicate: the place of the closest entrance to the house, the number of the entrance, floor, combination lock)
- last name, first name, patronymic (if known)
- date of birth (if known) or age of the patient
- caller's surname
Clear and complete answers to these questions will help the ambulance team quickly reach the sick or injured person. You should indicate the access routes to your home if they are difficult (road repairs, for example). If the incident did not occur in the apartment, then exact landmarks and access routes should be indicated! If possible, organize a meeting for the arriving brigade and indicate where and who will meet the brigade.
After the dispatcher checks the address and phone number again (the dispatcher must clarify Moscow district to eliminate errors). Next, he says which team has been sent to you (ambulance or emergency medical care team) or he switches you to the doctor at the advisory panel to clarify the situation.
After being received by Service 103 and immediately processed in the Dispatch Center, the call is transferred to the Substation closest to the patient. In Moscow today there are 58 of them. Dozens of teams are on duty at the Substation around the clock, ready for urgent departure.
After you call “103” the dispatcher will decide which team to send to you. At many substations, in addition to linear teams, there are specialized teams. This could be: a pediatric, psychiatric team, etc. In order to make it easier for the dispatcher to figure out which specialist is needed for your specific call, you must clearly and correctly report what happened. Even in the case of a road traffic accident (RTA), it is necessary to indicate the approximate number of victims, if there are children among the victims or not, etc.
The problem of accessibility and access of the ambulance team to the patient is one of the most important in our work. Ambulances are equipped with blue flashing lights and a specialized sound signal, which allows them to have priority on city roads. However, not all road users treat the lights and sirens on properly. It is not uncommon today that some drivers strive to organize “racing competitions” with ambulance cars, endangering the lives of ambulance staff, the patient in the car and their own lives. When entering narrow alleys, our teams are faced with the problem of getting to the required address, because... sometimes the entire passage is blocked by private cars. Car owners would do well to think about preserving the passage for ambulances or any other emergency services.
It often happens that the brigade is given an inaccurate address. If possible, the patient’s relatives should meet the team at the entrance to make it easier for the Ambulance team to find the address, or indicate their address as accurately as possible with a clear answer to the dispatcher’s question 103. Sometimes citizens calling the Ambulance do not provide the code lock or intercom number, which also leads to to delay the arrival of the brigade.
An urgent request for citizens, who have pets, remove your pets before the ambulance arrives. Your friend may become very nervous and inadequately accept the presence of the team, he may rush at the 103 employees, and then he will have to provide assistance not only to the patient, but also to our employees. The damage received during encounters with some pets can be more severe than the disease for which the team arrived.
Lonely people may be advised to contact neighbors who might be able to meet the ambulance crew.
If something happened to you or your friends and you have transport and the patient’s condition allows you to get to a nearby hospital on your own, then you can do this without waiting for an ambulance to arrive. In any hospital in the city you will be admitted and given first aid, and if necessary, hospitalized.
