Review of the Call Hold service in MegaFon. Megafon service “Call waiting Call holding how to disable

Subscribers periodically encounter such a problem as the unavailability of the number to which the call is made. This happens because the interlocutor is already talking on the phone. The Megafon company has developed a “Call Waiting” service that allows you to eliminate the problem.

The option is available to all customers regardless of tariff plan. At the same time, you do not need to pay a subscription fee to use the service. Customers can use the feature in their home region and beyond.

Subscribers who decide to activate call waiting have the opportunity to use a second line. The service allows you to receive a second call during a conversation, while the first interlocutor is put into standby mode.

During a conversation, the client using the function will hear a sound signal. Then you need to decide whether to accept the challenge or decline it. As for the subscriber calling a busy number, he hears a long beep.

The service is provided free of charge. Each received call is also free of charge. Charges for calls occur only when the subscriber is roaming.

How to connect

To connect a second line on Megafon, you don’t have to do anything. The package is a basic service and is therefore available to all subscribers without exception. It does not matter which tariff plan the client uses.

If the option was disabled, you can reactivate the function with the command “*43#”. You can also enable the function through your personal account.

Control

The service is provided to all clients, all that remains is to learn how to use it. To do this, you need to select the appropriate action:

• To accept the second call without interrupting the first, you need to press “2#”;
• If you need to return to the first interlocutor without interrupting the second conversation, press “2#”;
• To end a conversation with one of the subscribers, dial “1#”;
• You can reject an incoming call on the second line by pressing “0#”.

The option works on any phone, smartphone and tablet.

How to disable

Subscribers who decide to disable call waiting can do this in 3 ways. To turn off the function you need to:

• Dial USSD code “#43#”;
• Install the mobile application. In the settings, deactivate the option;
• Call the call center - “0500”. The operator will help you turn off the service.

The option is provided free of charge, which means it can not be disabled. This is due to the fact that the function relates to basic services.

Who is it suitable for?

The service is suitable for all clients without exception. The option does not need to be connected additionally, which is a big plus. The only drawback of the function is that it only works with incoming calls. Callers who need to make calls or send messages during a call are advised to consider . You can get detailed information about the function by calling “0500”.

What does call waiting mean? This option allows you to always stay in touch. You will be able to hear the second incoming call when you are talking to another party at the same time. You will be able to take a second call by putting the first call on hold.
How will you know about the second incoming call? It’s very simple - during the conversation you will hear a short signal, which will mean that they are trying to reach you on the second line. Note that the subscriber on the second line will not hear the characteristic beeps for a busy line, but will hear regular long beeps.
You have two options to answer the second incoming call:
interrupt the first conversation by pressing the end call button;
answer the second incoming call without interrupting the conversation with the first caller.
Let's consider the second case in more detail. To leave the first call on hold, press the number 2 and the call button. To return to the original conversation, press number 2 and call again. To end the call, press number 1 and then the call button. In the case when you do not want to answer the second incoming call, press the number 0 and the call key, in this case the second subscriber will hear a “busy” sound.

If you have an IMPORTANT or very URGENT question, ask!!!

How to connect call waiting to Megafon

The Megafon call waiting service is automatically activated on all numbers of this mobile operator. If you previously disabled this option and then decided to restore it, then you will need to enter a special code - “*43#” and after entering the combination, press the call key.

How to disable call waiting on Megafon

Are you interested in how to turn off Megafon call waiting? This is quite simple to do - dial the combination “#43#” and subsequently press the call key.

How to set up Megafon call waiting on iPhone

If you have an iPhone, call waiting can be done as follows: during the second incoming call, on the iPhone screen you will see who exactly is calling you, you can put the first conversation on hold and switch to the second line. Using the "Replace" button you can switch between two conversations. To disable this option on iPhone, you should go to the phone settings, find the “Phone” section and disable the Megafon call waiting function there.
As for the cost of this option, the Megafon company provides the call waiting/holding service completely free of charge.

IMPORTANT: The information on the site is provided for informational purposes only and is current at the time of writing. For more accurate information on certain issues, please contact official operators.

The “Call Waiting/Hold” service consists of two modes: Call Waiting and Call Hold.

Call waiting

“Call Waiting” mode - allows you to receive an audio notification during a telephone conversation and information on the mobile phone display about the receipt of another telephone call. In this case, the sound signal about an incoming call will be heard only by the subscriber to whose address this call is received.

To use the “Call Waiting” mode after adding the “Call Waiting/Hold” service, you must activate it through the mobile phone keypad.

At the same time, on the display of the device you can see a message about the result of the actions performed.

If the “Mobile Office” and “Call Waiting/Hold” services are activated, the “Mobile Office” service will have priority. When receiving/transmitting a fax or data, the Call Waiting/Hold mode does not work and the subscriber will hear busy tones.

Call hold

“Call Hold” mode - allows you to make an outgoing call during a conversation with the first subscriber or receive an incoming call from the second subscriber, while the first subscriber will be in hold mode.

Also, the mode allows you to switch between calls without losing them, i.e. alternately talk with two subscribers.

When working with the “Call Waiting/Hold” service, it is better to use standard GSM control codes:

It is also possible to use the mode through the telephone menu (see the instructions for the telephone).

Attention!
If a subscriber calls numbers 0870 (Mobile Assistant), 0890 (MTS Contact Center), 0876 (financial control), “Call Hold” mode does not work.

How to add a service?

Service " Call waiting/hold" can be added either when concluding a contract or to a previously concluded contract:

• through ;
• through ;
• by calling the MTS Contact Center (0890).

The “Call Waiting/Hold” service is included in the basic network settings package of JLLC “Abundant TeleSystems” and from 06/01/2016. is provided to all MTS subscribers in “active mode”.

What is the price?

The service is added free of charge and has no subscription fee.

What if I add both services?

When simultaneous activation of the “Call Waiting/Hold” and “Call Forwarding” services using a conditional forwarding code (code 61 “no answer” or code 67 “busy”), the “Call Waiting” mode is activated first, and then the “Call Forwarding” mode.

During a conversation, the subscriber sees the expected (second) call on the telephone display and hears a characteristic sound signal. The subscriber can answer the call, i.e. he will use the Call Waiting mode.

If, within the time specified for forwarding, the subscriber does not answer the expected (second) call, then the “Call Forwarding” mode will work for the second call. And the second call will be forwarded to the number specified for forwarding.

Tariffication

The subscriber pays only for outgoing calls, depending on the tariff plan. All incoming calls to a mobile phone are free, except calls while in roaming.

Call Waiting/Hold is a useful feature when you want to always be available for incoming calls. You won't miss important calls if you have a second line on your number; by holding a call on one of them, you can answer or make calls from the other. This is convenient, but few people understand this function. To understand how to use it and how to connect it, see our review.

What is the Call Waiting/Hold service?

This function has two purposes:

• Call waiting on a phone happens when a person calls you on a second line and waits for you to answer after ending the conversation with the first;
• A call is put on hold when you are on a call on the first line, put the call on hold and make a call from the second line.

The “Waiting” and “Hold” services operate in one option from MegaFon.

Why an additional service if you can call in standard mode and call back after busy tones. But the option becomes a lifesaver when you have a heavy load on your phone and don’t want to miss an important call. If an important contact calls a “busy” number, he may simply not call back, and you will not know who wanted to call.

When the “Wait/Hold” option is enabled, you will hear call tones on the second line while talking.

For convenience and clarity, during the second call the phone’s screen will flash and it will be written which number is calling.

Once you hear an important call, you can click on Wait for the first line and answer the second. If you don't want to answer right away, you can reject the call or hang up for both. In this case, you need to press the corresponding buttons on the phone menu. The first time it is difficult, you can confuse the commands and reject both calls at once.

When a problem arises and you need to urgently solve it over the phone without breaking the connection with the interlocutor, you use the “Call Hold” service. You press the "Hold" button and dial another contact's number manually or from the list on your phone.

Remember that when talking on two lines at the same time, you can switch between calls by pressing the corresponding menu buttons.

Now regarding payment for the service. “Call waiting” is provided by the operator free of charge for everyone, and “Hold” has a monthly fee of 1 ruble, it must be activated separately. This option is fully available to subscribers of the “All Inclusive” tariff plans. There is no need to pay anything extra.

Call Hold connection for MegaFon subscribers

You need to learn a few simple commands to connect “Wait/Hold”. To set the call hold option, you must enter the following combination: *43# and call. In the “Call Settings” section of the phone itself there is a special item for holding. "Waiting" will be set by default. Perhaps your phone has a ban on holding calls, then you need to remove it by entering *520# and the call.

How to disable Call Hold from MegaFon

If the option is not needed, it can be removed by entering the command #43#. Subscribers also have access to the settings of the phone itself.

We've all had such cases when, while talking on the phone with another subscriber, someone tries to call us. Not all cellular users know what to do in such a situation. However, you can solve this problem quite simply by connecting the “Second Line” service to your phone.

This service is available to all mobile phone users. In order for you to use the service, you just need to connect it. After connecting the service, you will be able to switch from one call to another. However, not all Megafon subscribers know about this service, so they continue to use the same line. What not to eat is convenient.

How to activate the Second Line service

Please note that the “Second Line” service is included in the initial “Call Waiting” service and does not require independent connection, since it is already connected to your SIM card. However, if, for some reason, the service is disabled, you can activate it using a simple code - *43#, which must be entered on the keyboard of your mobile device and press “Call”. This service will be very useful, helping you manage incoming calls in a way that is convenient for you. If a call comes to your cell phone number, and at that moment you are already talking on the phone, then thanks to the “second line” service you will be able to answer the incoming call without disconnecting from the first interlocutor.

There is no mandatory subscription fee, so the service is provided free of charge and is already included in the initial set of services on your smartphone.

How to manage the Second Line service

If you have set up the “Second Line” service and you receive an incoming call during a conversation with another subscriber, you can:

• Answer an incoming call by pressing 2 on the keyboard of your mobile device, then the “Call” key.
• Disconnect an incoming call by pressing the number 0 on the keyboard, then pressing the “Call” key.

If you want to return to the conversation with the first interlocutor, press the number – 2 on the keyboard of your mobile device. If you want to disconnect from any conversation, press – 1.

It is easier to manage the service through the smartphone itself. On older mobile phones, dual call control is also provided. Managing incoming calls does not require any special skills. Your mobile device, using prompts on the phone screen, will tell you how to manage incoming calls. This method of managing the service is much more practical. Since, by managing calls using numbers, you can accidentally disconnect from two calls at the same time.

When you use the “Second Line” service, the “Call Hold” service is automatically activated. In this case, this service allows you to hold a conversation with your interlocutor while you answer the second incoming call. This service is also free and included in the basic set of services.

Please note that the initial set of services includes a special “Conference Call” service. This service allows you to organize a collective conversation so that you can discuss a particular issue as a group.

How to set up the Second Line service

You can set up the “Second Line” service through the menu of your cell phone. To do this, go to the settings of your cellular device. Find the Call Settings folder. Find the “Second Line” item and check the service connection. If the service is disabled, reconnect it.

How to disable the Second Line service

If you need to disable the “Second Line” function, you can also do this in your phone’s settings. Or by typing the code *43# on the keyboard of your device.